Caesarhansa » Care & Warranty

Care & Warranty

Caesarstone is resistant to all kind of cracks, chips, scratches and stains. However, like most materials, excessive force,  high point loads, pressure or heat may cause damage to the surface. Like all surface materials Caesarstone should be treated with care. Avoid cutting directly on Caesarstone top.

While some customers have opted to install Caesarstone in outdoor applications – this use is not covered by our residential warranty.

We recommend using cleaning products between pH 5-8, as products outside this range may damage the surface. Avoid exposing Caesarstone to chemicals with pH levels outside this range, such as ovengrill cleaners, floor strippers, toilet bowl cleaners, oil soaps, tarnish removers, furniture cleaners, drain products, etc. Should your surface accidentally be exposed to any potentially damaging products, rinse immediately with water to neutralize the effect.

Caesarstone is structurally more heat resistent(up to 185 degreees Celsius) in comparison to other stones, including granite. However, any stone material can potentially be damaged by sudden and rapid temperature changes, especially near the edges.

Therefore, using inexpensive and readily available hot pads or trivets is always recommended, especially when using cooking units such as electric frying pans, crock pots, or roaster ovens. We do not advise putting hot cookware directly on the Caesarstone surface.

Caesarstone is composed of up to 95% natural quartz, providing it with superior hardness and strength. We always recommend using a cutting board to prevent damage to the surface, or dulling the knives.

It´s important to be aware that like any other surface, Caesarstone can be permanently damaged if exposed to strong chemicals and solvents that can damage its physical properties. Never clean your Caesarstone surface with products that contain Trichloroethane or Methylene chloride, such as paint removers or strippers.

Caesarstone warranty 25 years!

Caesarstone worktops can withstand everything daily life throws at them, we offer a 25-year warranty across all of our products for complete peace of mind.

Caesarstone exacting standards of excellence throughout the entire process – from a rigorous inspection of all incoming raw materials to meticulous quality control – mean that we can confidently guarantee that you will be able to enjoy your Caesarstone surface for many years, worry free. Warranty is valid only for material cost(not fabrication, installation or ohter costs) and for material that is initially purchased  from Caesarhansa.

For guarantee you need to do next:

  • Follow all care conditions
  • Have invoice from your seller(25 year warranty starts from the invoicing date)
  • Contact your seller in case of claims

Feel free to contact your countertop seller or contact directly us(

More detailed information regarding the use and care of Caesarstone material can be found in our FAQ section.